Privacy Policy

Effective from 23 August 2026. Last updated: 21 August 2026.

This Policy explains what personal data ViaTEC service SRL collects through the website viatec.md and in the course of providing its services, for what purposes the data is processed, who it is shared with, and what rights you have as a data subject.

1. Who we are

Data controller: ViaTEC service SRL
Registered address: MD-2068, Republic of Moldova, Chișinău, 25 Miron Costin St., office 204
E-mail for data protection matters: info@viatec.md
Phone: +373 60 717 173
Website: https://viatec.md

2. Legal framework

We process personal data in accordance with Law of the Republic of Moldova No. 195/2024 on the Protection of Personal Data, applicable from 23 August 2026, which replaced Law No. 133/2011. For data subjects located in the European Union, Regulation (EU) 2016/679 (GDPR) applies in addition.

3. What data we process

Category Examples Source
Contact data name, phone, e-mail, company name, position website form, online chat, phone call, e-mail
Content of your enquiry message text, services and equipment of interest provided by you
Technical data IP address, browser and device type, operating system, language, date and time of visit, referring page collected automatically
Website usage data pages viewed, traffic source, on-page interactions cookies and Google Analytics 4 — only with your consent
Contract data company registration details, contact person data, order and support history provided when entering into a contract

We do not collect special categories of data through the website (health, biometric, criminal record data, etc.). The website is not intended for persons under 16, and we do not knowingly collect their data.

4. Purposes and legal bases of processing

Purpose Legal basis Retention period
Responding to enquiries, consultation, preparing a commercial offer pre-contractual measures at the data subject’s request; consent up to 12 months from last contact
Conclusion and performance of the contract, equipment supply, technical support performance of a contract term of the contract + 3 years (limitation period)
Accounting and tax records, issuing documents compliance with a legal obligation as required by accounting legislation and the Tax Code
Website security, protection against attacks and spam legitimate interest up to 12 months
Traffic statistics and website improvement (Google Analytics 4) consent up to 14 months
Marketing communications, remarketing consent until consent is withdrawn
Operating GPS monitoring and video surveillance systems on a client’s instructions contract with the client; in this case we act as a processor on the client’s instructions as instructed by the client and per the contract

Please note: if you are an employee or another individual whose data is processed in a client’s monitoring system, the controller of that data is the client itself (your employer). You exercise your rights primarily towards them; we provide the client with the necessary assistance.

5. Cookies

The website uses cookies. Necessary cookies are always set; all others only after you give consent in the consent banner. A detailed description, the list of cookies and how to manage consent are set out in our Cookie Policy.

You can change or withdraw your consent at any time:

6. Who we share data with

  • our hosting provider and the contractor responsible for website maintenance;
  • Google Ireland Limited / Google LLC — web analytics (Google Analytics 4) and web fonts, only where you have given consent;
  • monitoring platform providers and equipment manufacturers — to the extent necessary to deliver services and warranty support;
  • accounting, audit, legal advisers and courier companies — to the extent necessary;
  • public authorities — upon a lawful and justified request.

Data processing agreements are in place with all contractors processing data on our behalf. We do not sell personal data.

7. Transfers outside the Republic of Moldova

Some of our providers are located outside the Republic of Moldova, including in European Union countries and the USA. Such transfers are made only to countries ensuring an adequate level of protection, or on the basis of standard contractual clauses and supplementary safeguards, in accordance with the cross-border transfer provisions of Law No. 195/2024.

8. Your rights

  • Right to information and access — to find out whether we process your data and to obtain a copy of it.
  • Right to rectification of inaccurate or incomplete data.
  • Right to erasure (the “right to be forgotten”).
  • Right to restriction of processing.
  • Right to data portability — to receive your data in a structured, machine-readable format.
  • Right to object to processing, including to direct marketing.
  • Right to withdraw consent at any time — this does not affect the lawfulness of processing carried out before the withdrawal.
  • Right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you.
  • Right to lodge a complaint with the supervisory authority and to an effective judicial remedy.

How to exercise them: send your request to info@viatec.md with the subject line “Personal data”. We respond within 30 calendar days; in complex cases the period may be extended with prior notice. To protect your data, we may ask for additional information to verify your identity.

9. Complaint to the supervisory authority

If you believe your rights have been infringed, you may contact:

National Centre for Personal Data Protection of the Republic of Moldova (NCPDP)
MD-2004, Chișinău, 48 Serghei Lazo St.
Phone: +373 22 820 801
E-mail: centru@datepersonale.md
Website: datepersonale.md

10. Data security

We apply technical and organisational safeguards: encrypted connections (HTTPS/TLS), access rights segregation, regular backups, firewall and website monitoring, software updates, staff training, and confidentiality commitments for employees and contractors.

11. Changes to this Policy

We may update this Policy. The current version is always available on this page; we will announce material changes on the website. We recommend reviewing this page from time to time.